Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to HerbHealers.com ("Website," "we," "us," or "our"), operated by Herbologics LTD, doing business as Alpha Omega Labs. These Terms and Conditions ("Terms") govern your access to and use of https://www.herbhealers.com and any related services, including the purchase of products offered through our Website.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. BY ACCESSING, BROWSING, OR USING THIS WEBSITE, OR BY PLACING AN ORDER FOR ANY PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, AS WELL AS OUR PRIVACY POLICY AND REFUND POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE OR PURCHASE ANY PRODUCTS FROM US.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this Website. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. The date of the most recent revision will appear at the top of this page.

2. Company Information

Herbologics LTD, operating as Alpha Omega Labs, is a United States limited liability company registered in Louisiana.

Mailing Business Address:
8345 NW 66th St., #7093
Miami, FL 33195

Contact Information:
Phone: (305) 851-2308
Email: support@herbhealers.com
Toll-Free Fax (from U.S.): (888) 450-7909

Business Hours:
Monday through Thursday: 9:00 AM to 5:00 PM (Central Standard Time)
Friday: 9:00 AM to 12:00 PM (Central Standard Time)

Operations:
Distribution activities are coordinated through our affiliate company, Herbologics S.A., located in Cuenca, Ecuador. Customer service and returns are handled directly by Herbologics LTD. This Website (https://www.herbhealers.com) serves customers in the United States and Canada. Customers located in international locations should visit AlphaOmegaLabs.com.

3. Business Description and Products

3.1 Nature of Business

Herbologics LTD operates as an authorized distributor of nutritional supplements, herbal products, and skin care products. We maintain established distribution relationships with manufacturers in Ecuador and the United States, allowing us to offer a diverse product portfolio to our customers.

3.2 Product Categories

We offer a variety of natural products, including but not limited to: nutritional supplements; herbal supplements and tinctures; skin care products including salves, creams, and tonics; essential oils; apiary and bee-related products; botanical support products; dental care products; immune support products; and related publications.

3.3 Product Sourcing

Our products are sourced from established manufacturers including Nature's Garden (Guayaquil, Ecuador), Dr. Abeeja (Cuenca, Ecuador), and Swedish Bitters Herbs Company (Concordia, Missouri, USA). All products are manufactured at our suppliers' facilities and shipped directly to customers.

3.4 Product Information Accuracy

All product descriptions, images, and specifications are provided for informational purposes. While we make every effort to display accurate information, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. If a product offered on this Website is not as described, your sole remedy is to return it in unused condition in accordance with our Return Policy.

4. Health and Medical Disclaimers

4.1 FDA Disclaimer

IMPORTANT NOTICE: THE STATEMENTS MADE ABOUT PRODUCTS ON THIS WEBSITE HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION (FDA). THE PRODUCTS OFFERED ON THIS WEBSITE ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS A SUBSTITUTE FOR ADVICE FROM YOUR PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL.

4.2 Not Medical Advice

The information provided on this Website, including but not limited to text, graphics, images, and other materials, is for informational and educational purposes only. Nothing on this Website is intended to be, and should not be construed as, medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

4.3 Consult Your Healthcare Provider

You should consult with a qualified healthcare professional before using any herbal or nutritional products, especially if you: are pregnant, nursing, or planning to become pregnant; have any existing medical condition; are taking any prescription or over-the-counter medications; have a history of allergies or sensitivities; or are considering giving any product to a child. Some supplements may interact with medications or have contraindications for certain health conditions.

4.4 Individual Results May Vary

The effectiveness of nutritional supplements and herbal products can vary significantly from person to person based on individual factors including age, health status, genetics, diet, and lifestyle. Individual results are not guaranteed, and any testimonials or product reviews displayed on this Website represent the experiences of individual users and are not indicative of future results for any other user.

4.5 Allergies, Sensitivities, and Adverse Reactions

Some individuals may experience allergic reactions or sensitivities to certain ingredients in our products. It is your responsibility to carefully review all product ingredients, labels, and warnings before use. Discontinue use immediately and consult a healthcare professional if you experience any adverse reactions. If you experience a serious adverse reaction, seek emergency medical attention.

4.6 No Product Claims

We make no claims that any product will cure, treat, prevent, or mitigate any disease or medical condition. Any references to traditional uses, historical information, or folk remedies are provided for educational purposes only and should not be interpreted as claims about product efficacy.

5. Eligibility and User Accounts

5.1 Age Requirement

YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE THIS WEBSITE OR PURCHASE PRODUCTS. By using this Website or placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. We do not knowingly sell products to individuals under the age of 18.

5.2 Account Registration

You may be required to create an account to make purchases or access certain features of the Website. When you create an account, you agree to: provide accurate, current, and complete information; maintain and promptly update your account information; maintain the security and confidentiality of your login credentials; accept responsibility for all activities that occur under your account; and notify us immediately of any unauthorized use of your account.

5.3 Account Termination

We reserve the right to suspend or terminate your account at any time, for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or failure to pay for orders.

6. Orders and Payment

6.1 Order Placement and Acceptance

All orders placed through our Website constitute an offer to purchase products and are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability; errors in product or pricing information; errors in your order; suspected fraudulent or unauthorized activity; or inability to verify payment information. If we cancel your order after your payment has been processed, we will issue a full refund to your original payment method.

6.2 Pricing and Currency

All prices displayed on our Website are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. We are not responsible for typographical errors regarding pricing or product information. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed at the incorrect price, even if the order has been confirmed.

6.3 Payment Methods and Authorization

We accept payment via major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated at checkout. By submitting your payment information, you represent and warrant that: you are authorized to use the designated payment method; you authorize us to charge your payment method for the total amount of your order, including applicable taxes, shipping, and any other fees; and all payment information you provide is accurate and complete.

6.4 Payment Processing and Security

All payment transactions are processed through our secure, PCI-compliant payment processing system. We do not store your complete credit card information on our servers. Your payment information is encrypted and transmitted securely.

6.5 Billing Descriptor

Charges from our company will appear on your credit card or bank statement as "HERBOLOGICS", "HERB HEALERS", and/or "ALPHA OMEGA LABS" or similar descriptor. If you do not recognize a charge, please contact us at support@herbhealers.com or (305) 851-2308 before disputing the charge with your financial institution.

6.6 Order Confirmation

After placing an order, you will receive an email confirmation containing your order details. This confirmation acknowledges receipt of your order but does not constitute acceptance. Your order is accepted when we ship your products and send a shipping confirmation email.

6.7 Order Modifications and Cancellations

PLEASE VERIFY YOUR ORDER IS CORRECT BEFORE COMPLETING YOUR PURCHASE. Once an order is submitted and payment is processed, we may not be able to modify or cancel the order, as fulfillment may begin immediately. If you need to request a modification or cancellation, contact us immediately at support@herbhealers.com or (305) 851-2308. We will make reasonable efforts to accommodate your request, but cannot guarantee changes can be made.

7. Shipping and Delivery

7.1 Shipping Locations

We ship to the following countries:

United States
Puerto Rico
US Outlying Islands
US Virgin Islands
Australia
Canada
Guam
Indonesia
Malaysia
Netherlands
New Zealand
South Africa
Switzerland
Trinidad & Tobago
United Kingdom

7.2 Shipping Address Requirements

A VALID PHYSICAL STREET ADDRESS IS REQUIRED FOR ALL ORDERS. WE CANNOT SHIP TO P.O. BOXES, APO/FPO ADDRESSES, OR FREIGHT FORWARDING SERVICES. Please ensure your shipping address is complete and accurate, including apartment or suite numbers where applicable. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7.3 Fulfillment and Shipping Methods

Orders are fulfilled from our supplier locations. Products sourced from Ecuador are shipped via FedEx or DHL international express courier service. Products sourced from the United States are shipped via USPS (United States Postal Service). The shipping method and carrier will be indicated in your order confirmation and shipping notification emails.

7.4 Processing and Delivery Times

Order processing typically takes 1 to 3 business days. Delivery times vary depending on the shipping destination and product source: Products shipped from Ecuador to the US: Typically 3 to 7 business days shipped via DHL or FedEx for delivery to the United States and Canada via express courier. Products shipped from Ecuador to all other countries: Typically 7 to 12 business days via DHL and FedEx. These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors beyond our control.

7.5 Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor your shipment's progress. If you do not receive tracking information within 5 business days of placing your order, please contact us.

7.6 Customs, Duties, and Tariffs (US Customers)

Products shipped from Ecuador to all countries, including the United States, may be subject to customs fees and import tariffs. As of the effective date of these Terms, shipments valued under $800 entering the United States may be subject to a fixed Customs fee and applicable tariffs on products imported from Ecuador. These fees are assessed and collected by the U.S. Customs and Border Protection through the carrier (FedEx or DHL). The recipient is responsible for payment of all customs fees, duties, and tariffs. The carrier will contact you directly via mail, email, or text message regarding payment. These charges are not included in our product prices or shipping fees and are non-refundable by us.

7.7 Risk of Loss

Risk of loss and title for products purchased pass to you upon delivery of the items to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been transferred to the carrier. If your package is lost or damaged in transit, please contact the carrier directly to file a claim. We will assist you in providing documentation needed for carrier claims.

7.8 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, failure to pay customs charges, or failure to claim the package, you will be responsible for the cost of reshipping the order. If you choose not to have the order reshipped, a refund may be issued minus the original shipping cost and any return shipping charges incurred.

8. Returns, Refunds, and Exchanges

8.1 Return Policy Overview

Due to the consumable nature of our products and health and safety regulations, our return policy is limited. Please read this section carefully before making a purchase.

8.2 Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective, please contact us within 7 days of delivery at support@herbhealers.com. Include your order number, a description of the issue, and clear photographs showing the damage or defect. Upon verification, we will offer a replacement or refund at our discretion.

8.3 Incorrect Orders

If you receive an incorrect product (different from what you ordered), please contact us within 7 days of delivery. We will arrange for the correct product to be shipped and provide instructions for returning the incorrect item at no cost to you.

8.4 Non-Returnable Items

The following items cannot be returned or refunded: products that have been opened, used, or had their seal broken; products not in their original packaging; products returned more than 30 days after delivery; products damaged due to misuse, improper storage, or customer negligence; and products refused at customs or returned due to failure to pay import duties.

8.5 Return Authorization

All returns require prior authorization. Do not send products back without first contacting us and receiving a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or may not be eligible for refund.

8.6 Refund Processing

Approved refunds will be credited to your original payment method within 5 to 10 business days after we receive and inspect the returned product (if applicable). Refunds for damaged or defective products will be processed within 5 to 10 business days of approval. Original shipping charges are non-refundable unless the return is due to our error.

8.7 Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow our return process for a refund and place a new order for the desired product.

8.8 Dispute Resolution Before Chargeback

If you have any concerns about your order, product quality, or charges to your account, please contact us directly at support@herbhealers.com or (305) 851-2308 before initiating a chargeback or dispute with your financial institution. We are committed to resolving any issues promptly and fairly. Initiating a chargeback without first attempting to resolve the issue with us may result in delays, additional fees, and potential suspension of your account.

9. Customer Service

We are committed to providing excellent customer service. If you have questions, concerns, or need assistance with your order, please contact us using any of the following methods:

Email: support@herbhealers.com (responses typically within 24 to 48 business hours)
Phone: (305) 851-2308 (Monday through Thursday, 9:00 AM to 5:00 PM CST; Friday, 9:00 AM to 12:00 PM CST)
Fax: (888) 450-7909 (Toll-free from U.S.)

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Website, you consent to the collection and use of your information as described in our Privacy Policy.

We maintain customer records, transaction histories, and communication logs within our secure customer relationship management system. Your personal information is stored securely and is accessible only to authorized personnel who need the information to perform their job functions.

11. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, software, and the compilation thereof, is the property of Herbologics LTD, Alpha Omega Labs, or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

The trademarks, service marks, trade names, and logos displayed on this Website are registered and unregistered marks of Herbologics LTD, Herbologics S.A., Alpha Omega Labs, and/or their suppliers. Nothing on this Website should be construed as granting any license or right to use any trademark without written permission.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from this Website without our prior written consent, except for personal, non-commercial use.

12. Prohibited Uses

You agree not to use this Website: for any unlawful purpose or in violation of any applicable laws or regulations; to impersonate any person or entity or misrepresent your affiliation; to engage in any conduct that restricts or inhibits anyone's use of the Website; to attempt to gain unauthorized access to any portion of the Website, accounts, or computer systems; to use any automated means to access the Website or collect information; to transmit viruses, malware, or other harmful code; to interfere with the proper functioning of the Website; for any commercial purpose without our express written consent; or to resell products purchased from our Website without authorization.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HERBOLOGICS LTD, ALPHA OMEGA LABS, HERBOLOGICS LTD, HERBOLOGICS S.A., AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE; (B) ANY PRODUCTS PURCHASED THROUGH THE WEBSITE; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) ANY OTHER MATTER RELATING TO THE WEBSITE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, THE WEBSITE, OR ANY PRODUCTS EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO SUCH CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

14. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HERBOLOGICS LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: THE WEBSITE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE; THE RESULTS OBTAINED FROM USE OF THE WEBSITE OR PRODUCTS WILL BE ACCURATE OR RELIABLE; THE QUALITY OF ANY PRODUCTS WILL MEET YOUR EXPECTATIONS; OR ANY ERRORS WILL BE CORRECTED.

ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE ARE DONE SO AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PERSON OR PROPERTY RESULTING FROM THEIR USE.

15. Indemnification

You agree to indemnify, defend, and hold harmless Herbologics LTD, Alpha Omega Labs, Herbologics LTD, Herbologics S.A., and their respective officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: your use of the Website or products; your violation of these Terms; your violation of any rights of a third party; your violation of any applicable laws or regulations; any content you submit or transmit through the Website; or your negligence or willful misconduct.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or your use of the Website shall be governed by and construed in accordance with the laws of the State of Louisiana, United States, without regard to its conflict of law principles.

16.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through the appropriate legal channels.

16.3 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the state and federal courts located in Louisiana. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Herbologics LTD regarding your use of the Website and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

18. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our products, or your orders, please contact us:

Herbologics LTD
d/b/a Alpha Omega Labs
c/o Incorp, 3867 Plaza Tower, 1st Floor, Baton Rouge, LA 70816

8345 NW 66th St., #7093
Miami, FL 33195
Email: support@herbhealers.com
Phone: (305) 851-2308
Toll-Free Fax: (888) 450-7909

Business Hours: Monday through Thursday, 9:00 AM to 5:00 PM (CST); Friday, 9:00 AM to 12:00 PM (CST)

ACKNOWLEDGMENT

BY USING THIS WEBSITE, CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND HERBOLOGICS LTD.