The following warranty applies to all products purchased from Alpha Omega Laboratories: If you, as an Alpha Omega customer, are not satisfied with the quality of any of our products, we will refund the purchase price of the product (excluding shipping and insurance where applicable), following the receipt of your Refund Request.
Allow 2 weeks for processing your request. Your refund will be processed in accordance with your instructions on our Refund / Exchange Request Form.
- Requests must be made within the first 90 days of receipt.
- Refund requests must specify a basis in a deficiency in the product, functionally or in terms of performance. This deficiency must be spelled out in the Refund Request.
- No refund request will be honored if a user acts upon false information from a practitioner not familiar with Alpha Omega products and their proper use, where the end user and/or the practitioner has willfully failed to contact us for correct information or has failed to follow our protocols.
- Since we now live in a "post 9/11" world where Customs officials are opening a greater number of package then ever before -- presumably under the rubric of "There's-a-potential-terrorist-in-every-box" -- we are having to accommodate this new regulatory environment. It should be noted that in 22 years of business (1990 to 2012), we have never had a instance where a product was contaminated or otherwise made unsafe or compromised in performance as a result of a Customs check. Every product leaves our shipping departments (both in the U.S. and Ecuador) fully sealed in accordance with "good manufacturing practices." Because the opening of bottles, jars and other product conveyances by Customs officials is now a standard practice and has not been shown to be a source in any degradation of the product, we will not accept this sole reason as the basis for refund or replacement of product.